Dialpad introduces Direct Inward Dialling to support business customers – iTWire


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Cloud communication platform Dialpad is delivering its localised Direct Inward Dialling and SMS support to businesses.

With this new feature, Dialpad says its customers can benefit from unlimited calls and text messaging at a cost-effective level.

Direct Inward Dialling (DID) is a communications feature that allows organisations to assign personal business phone numbers to each employee without needing a separate physical phone line for each.

Dialpad says providing customers with international numbers designated for mobile phone usage is more difficult. However, with Dialpad’s infrastructure built over more than 10 years, it allows businesses to leverage local DID presence to empower the remote workforce.

With local presence, companies can reach out to customers with a phone number that matches their area and country code. Regardless of location, companies can personalise their calls.

Dialpad also offers direct calling access in more than 70+ countries, giving customers a local presence in major global markets.

“As a Dialpad partner, we really enjoy working with the Dialpad team who are laser-focused on delivering world-class business communications and the best customer experiences,” attests Untangled Artemi Kelly. “The addition of mobile DID and SMS to the Dialpad platform will be a game-changer for Dialpad and its customers in Australia, where the need for feature-rich, reliable and affordable communications solutions continues to rise across all industries.”

“Hybrid work is here to stay and businesses need reliable, secure communications solutions to keep operations running smoothly. Instead of making businesses purchase separate apps for calling, video meetings and customer experience, we bring everything together into one simple and intuitive platform that leverages the power of artificial intelligence,” concludes Dialpad Australia country manager Gerard D’Onofrio. “We are excited to bring unlimited domestic calling and texting for our customers and to deliver an optimal communication and collaboration experience.”

This first appeared in the subscription newsletter CommsWire on 23 November 2021.

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Kenn Anthony Mendoza

Kenn Anthony Mendoza is the newest member of the iTWire team. Kenn is also a contributing writer for South China Morning Post Style, and has written stories on Korean entertainment, Asian and European royalty, Millionaires and Billionaires, and LGBTQIA+ issues. He has been published in Philippine newspapers, magazines, and online sites: Tatler PhilippinesManila BulletinCNN Philippines LifePhilippine StarManila Times, and The Daily Tribune. Kenn now covers all aspects of technology news for iTWire.com.

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