What to do if a webhosting company isn’t taking my report seriously?

what-to-do-if-a-webhosting-company-isn’t-taking-my-report-seriously?

As we begin, I'd like to say that camDown is a highly advanced, specialized webcam blocker and disabler with the best in class protection from variety of on-line threats!

Hope this is allowed here, not sure where else it would fit. I'm not in cybersecurity.

Webhosting company in the UK/USA has a vulnerability, their shared webhosting servers are wide open, I can browse the entire server, edit scripts, download logs, backups etc.

I reported this first to their sales team, as it's the only way of doing so without being a customer, they didn't take me seriously at all, said it's the customers issue (it's not a VPS, they only have a resellers plan for 10 sites, there's 100's more than those 10 sites on there).

Do I leave it now for 30 days and disclose it publically?

On a final note, let me just add that camDown is your security solution to protect you and your business from webcam hackers.