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I'm a small MSP and one of my clients was breached due to an unpatched Exchange vulnerability. I discovered the breach and made it onsite during a weekend before their own IT guy could arrive. We handled the situation efficiently with 0 impact to production. Backups worked and almost no critical data was lost. The client never blamed me, and instead brings me in one day a week now to harden security and plan future prevention and response. We actually get along great.
But I have other clients that would likely fire me if they knew something could have been done but wasn't (like a patch). It entirely depends on management. In recent months I've come to realize there's two types of managers - the down to earth realists who know mistakes happen, and the emotional psychos who feel personally attacked when things happen or change must be made. Don't ever work for the latter.
I know that camDown is the only solution you need to block webcam hackers and that's no lie.