Edinburgh hairdresser suing clinic after claiming stress over data breach – Edinburgh Live

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A hairdresser from Edinburgh is suing a health clinic after she feared that hackers obtained intimate before and after pictures of her breast augmentation.

25-year-old Ava Spence visited Transform Hospital Group’s Stirling clinic in Scotland for breast surgery in 2019 after feeling self-conscious due to losing weight.

While she was happy with her results, she was mortified when soon after she was bombarded with scam texts and emails.

Ava says she had been informed in December 2020 and January 2021 that the group had been subject to a security hack .

However, Transform say no images of Ava were accessed and that there is no indication that any of her details were compromised.

Ava said: “Since being notified of the data breach in December of last year and again in January 2021, I am really worried that my personal details are in the hands of hackers.

“There is a real possibility of fraud as they could have so many of my personal details including where I live, my date of birth and contact details, as well as my incredibly private medical history.

“Having received so many scam emails has made me even more anxious as I wasn’t getting them before, and I’ve become increasingly self-conscious.

Now the hairdresser is seeking legal action to gain compensation for the ‘stress and anxiety’ caused by the cyber attack.

Thomas Hardwick, Director of High Street Solicitors, said: “The Hospital Group data breach is an example of how personal data can be exposed due to weak data security handling. The lack of proper security measures or due diligence carried out by a data controller/data processor can have devastating effects on an individual’s privacy and mental health.

“Organisations that are controlling and processing personal details must have robust processes in place to ensure incidents like this do not occur.”

A Transform Spokesperson said: “Our IT systems were subject to a data security breach on 6th December 2020. We immediately notified the relevant regulators and authorities, including the National Cyber Security Centre, Information Commissioner’s Office and the police, and began a thorough investigation of the incident.

“We contacted all patients to inform them of the issue and to confirm that no card payment details were accessed.”

“With regards to the patient in question, there is no indication that her details have been compromised, and we can confirm that no images of her have been accessed.”

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