Air New Zealand customers told of Star Alliance data breach –


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Air New Zealand has told customers about a data breach from a Star Alliance partner.


Air New Zealand has told customers about a data breach from a Star Alliance partner.

Air New Zealand has told customers of a data breach at one of its Star Alliance airline partners.

In an email to customers Leanne Geraghty, Air New Zealand’s chief customer and sales officer said: “We have recently been alerted that a Star Alliance partner has been impacted by a security data breach, involving some of our customers’ data as well as that of many other Star Alliance airlines.”

But, she said the data breach did not include any customer passwords or credit card information.

“The Star Alliance member airlines share minimal frequent flyer data between each other and limited third parties to ensure benefits can be used across different carriers, for example access to member lounges,” Geraghty said.


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The emails were each individually addressed to customers, and one read: “Unfortunately, some of your information has been involved in this data breach however, this is limited to your name, tier status and membership number.

“This is the full extent of frequent flyer data Air New Zealand shares with other Star Alliance member airlines.”

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She said: “This data breach does not include any member passwords, credit card information or other personal customer data such as itineraries, reservations, ticketing, passport numbers, email addresses or other contact information.”

Customers did not need to take any action, including changing any passwords, she said.

“Air New Zealand takes data security and privacy seriously, and we want to assure you we are working with Star Alliance to ensure stronger systems are in place to prevent any similar issues occurring in the future,” she said.

The airline has not revealed details of how the data breach at its Star Alliance partner occurred.

In late 2019 a data breach exposed up to 112,000 Air New Zealand Airpoints customers to long-term privacy concerns.


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