Hackley Community Care notifies affected patients of data breach – mlive.com

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Registered medical assistant Naqueisha Mack works at the Hackley Community Care COVID-19 curbside testing site at 2700 Baker Street in Muskegon Heights on Friday, Nov. 13, 2020. (Cory Morse | MLive.com)
Cory Morse | MLive.com

MUSKEGON, MI – A data breach at Hackley Community Care (HCC) may have impacted the personal information of about 2,500 patients.

Cybersecurity experts who reviewed the incident do not believe any protected health or sensitive information was compromised, but HCC said “out of an abundance of caution,” any patients affected are being notified.

The breach occurred last September when an email with a “malicious link” was sent to several HCC employees, according to a news release. An employee clicked on the link, and their emails were accessed at some point between Sept. 7 and 24.

“It was one isolated incident,” said Alexis Dye, communications director for HCC.

An internal investigation found only one email account was accessed and the breach did not extend to other information systems. HCC said they did not find anything to suggest the data was “actually viewed or misused.”

The potentially compromised information was most likely limited to names and addresses, Dye said.

Only patients who were affected will receive a notice letter, which explains the steps they can take to monitor and protect their information. They are also being offered credit monitoring services.

A toll-free call center has been set up to answer any questions or concerns about the incident. Calls can be made to 1-800-783-0373 Monday through Friday, from 9 a.m. to 8 p.m.

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